Terms & Conditions

1. Binding Agreement & Acceptance of Terms

These Terms and Conditions (“Terms”, “Agreement”) constitute a legally binding agreement between you (whether individually or on behalf of an entity you represent, “Customer”, “You”, or “User”) and Koravio Technologies (“Koravio”, “We”, “Us”, or “Our”), governing your access to and use of our website, software platform, autonomous AI sales agents, custom automations, CRM pipelines, application programming interfaces (APIs), and related services (collectively, the “Services”).

By accessing our website, clicking “I Agree”, executing an order form, initiating a payment, connecting your email, LinkedIn, or WhatsApp accounts, or using our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms in their entirety, you are strictly prohibited from accessing or using the Services and must immediately terminate all use.

If you are accepting these Terms on behalf of a corporation, partnership, or other legal entity, you represent and warrant that you possess full legal authority to bind that entity to these Terms.

2. Nature of Autonomous AI Services & Technological Scope

Koravio provides cloud-based revenue operations software, including autonomous AI sales agents (such as Kora SDR, Research Agent, Qualifier Agent, Writer Agent, Reply Agent, and Custom Agent Builder), automated data enrichment, conversational triage, document optical character recognition (OCR), and integrations with third-party software.

You expressly understand, acknowledge, and agree that:

• Artificial Intelligence is Probabilistic: The Services utilize large language models (LLMs), machine learning algorithms, and probabilistic data systems. Output generated by artificial intelligence is statistical in nature and can be unpredictable, incomplete, out of date, or factually incorrect.
• No Professional Advisory: Koravio is a software and technology provider. Koravio is not a law firm, accounting firm, certified financial advisory, or licensed recruitment agency. Nothing generated by our Services shall be construed as legal, tax, financial, or employment advice.
• Software as an Administrative Tool: Our agents and automations function solely as administrative tools under your direction, instruction, and ultimate supervisory authority.

3. Absolute Disclaimer of Warranties on AI Outputs (“AS IS” & “AS AVAILABLE”)

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, INCLUDING ALL AI AGENTS, WORKFLOWS, AUTOMATIONS, SCRIPTS, AND OUTPUTS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.

KORAVIO EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, SYSTEM INTEGRATION, ACCURACY, AND NON-INFRINGEMENT.

Without limiting the foregoing, Koravio makes no warranty that:

• AI outputs, drafted emails, WhatsApp messages, or LinkedIn messages will be free from hallucinations, factual errors, typos, offensive language, or regulatory violations;
• Prospect research, email address lookups, phone numbers, or firmographic data will be 100% accurate, complete, or current;
• The Services will meet your specific business requirements, achieve any target quotas, or operate without interruption or software bugs;
• Any security mechanism will prevent unauthorized access or system vulnerabilities in perpetuity.

4. Outbound Messaging, Anti-Spam Compliance & Customer Sole Responsibility

Koravio provides software that enables you to communicate with prospective clients. You explicitly acknowledge and agree that You are the sole initiator, sender, and legal publisher of all emails, LinkedIn connection requests, LinkedIn InMails, WhatsApp messages, SMS, and direct messages dispatched through or prepared by the Services.

You bear 100% sole legal responsibility for all outbound marketing campaigns, lists, and communications. You represent and warrant that:

• Global Anti-Spam Compliance: All communications initiated by or on behalf of your organization strictly comply with all applicable local, national, and international anti-spam, telemarketing, and consumer protection laws, including but not limited to the United States CAN-SPAM Act of 2003, the Telephone Consumer Protection Act (TCPA), the European Union General Data Protection Regulation (GDPR), the Privacy and Electronic Communications Regulations (PECR), the United Kingdom Data Protection Act, the Canadian Anti-Spam Legislation (CASL), the Australian Spam Act 2003, and India's Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023 (DPDP Act).
• Valid Consent or Legitimate Interest: You possess all required consents, opt-ins, legal authorizations, or legitimate interest justifications necessary to message each prospect on your recipient list across every utilized communication channel.
• Mandatory Unsubscribe Mechanisms: Every marketing email or outbound transmission sent through or prepared by the Services includes a clear, functioning, and conspicuous opt-out or unsubscribe mechanism that you promptly honor without delay.
• Zero Prohibited Messaging: You will not use the Services to transmit deceptive headers, misleading subject lines, defamatory content, hate speech, explicit content, copyrighted materials without authorization, malware, or phishing schemes.

Koravio acts strictly as an automated data processor and communication conduit. UNDER NO CIRCUMSTANCES SHALL KORAVIO BE DEEMED A SENDER, PROMOTER, ADVERTISER, OR CO-SPONSOR OF YOUR OUTBOUND COMMUNICATIONS.

5. Third-Party Platform Policies, Rate Limits & Account Risk Disclaimers

The Services interface with third-party software platforms and cloud services, including but not limited to LinkedIn, Microsoft Corporation (Outlook / Office 365 / Azure), Google LLC (Google Workspace / Gmail), Meta Platforms, Inc. (WhatsApp Cloud API / Instagram / Facebook), HubSpot, Salesforce, Apollo.io, and Hunter.io.

You acknowledge and agree that:

• Third-party platforms enforce independent, evolving terms of service, developer guidelines, acceptable use policies, and automated messaging rate limits;
• Third-party platforms retain absolute discretion to modify their APIs, throttle transmission speeds, flag accounts, issue warnings, restrict feature access, or permanently suspend or terminate accounts;
• You are solely responsible for ensuring your account usage, messaging volume, connection velocities, and scraping activities comply with the user agreements and policies of each respective third-party platform.

6. Business Performance, Revenue & Financial Disclaimers

KORAVIO MAKES NO REPRESENTATIONS, WARRANTIES, COVENANTS, OR GUARANTEES REGARDING ANY SPECIFIC FINANCIAL OUTCOME, REVENUE GROWTH, PIPELINE VALUE, CLOSED DEALS, CONVERSION RATES, REPLY PERCENTAGES, OR RETURN ON INVESTMENT (ROI) RESULTING FROM THE USE OF OUR SERVICES.

Any statistics, benchmarks, case studies, or ROI calculators displayed on our website, marketing materials, or promotional videos (such as “+312% pipeline growth”, “4.8x faster discovery”, or “28.4% average reply rate”) represent historical observations, hypothetical projections, or specific customer scenarios under tailored conditions. They are provided solely for illustrative purposes and do not constitute a promise, projection, or guarantee of performance for your organization. Your individual business results will vary based on your industry, product quality, market demand, pricing, pricing strategy, offer value, and internal sales execution.

7. Document OCR, Invoice Extraction & Financial Data Disclaimers

Koravio offers computer vision document parsing, optical character recognition (OCR), and invoice extraction features designed to extract structured information from tax invoices, PAN cards, GSTIN certificates, bank statements, and business receipts.

You expressly agree that:

• OCR extraction algorithms operate with statistical margins of error and can misread numerical figures, decimal points, dates, or tax breakdown line items due to document scan quality, formatting anomalies, or optical artifacts;
• You are solely and strictly obligated to review, cross-verify, and audit all extracted voucher amounts, line items, and GSTIN checksums prior to approving accounting vouchers, issuing commercial payments, or submitting statutory tax returns;
• Koravio is completely exempt from liability for any accounting discrepancies, tax assessment penalties, late payment charges, misallocated financial transfers, or government audits arising from inaccurate OCR extractions.

8. Comprehensive Limitation of Liability (Maximum Liability Cap)

9. Mandatory Customer Defense & Indemnification Covenants

You agree to fully defend, indemnify, and hold harmless Koravio Technologies, its parent, subsidiaries, affiliates, and each of their respective officers, directors, employees, contractors, agents, and representatives from and against any and all claims, demands, suits, proceedings, liabilities, losses, damages, settlements, judgments, statutory fines, regulatory penalties, costs, and expenses (including reasonable attorneys' fees, court filing costs, and expert witness fees) arising out of or related to:

• Your access to, deployment of, or misuse of the Services or any AI agents;
• Any outbound emails, LinkedIn messages, WhatsApp texts, phone calls, or marketing materials generated or transmitted by or on behalf of your organization;
• Your violation of any anti-spam, telemarketing, data privacy, or consumer protection law (including CAN-SPAM, GDPR, PECR, TCPA, CASL, or India DPDP Act);
• Any claim by a third party that your customer data, prospect lists, or communications infringe, misappropriate, or violate the intellectual property, privacy, publicity, or other rights of any person or entity;
• Your violation of third-party platform terms of service or developer policies (including LinkedIn, Meta, Google, or Microsoft);
• Any willful misconduct, fraud, negligence, or breach of any covenant, warranty, or representation contained in these Terms.

Koravio reserves the right, at its own discretion and expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you shall fully cooperate with Koravio in asserting any available defenses.

10. User Conduct, Security & Acceptable Use Policy

You agree that you will not, under any circumstances:

• Reverse engineer, decompile, disassemble, decipher, or attempt to derive the source code or underlying trade secrets of the Services;
• Use the Services to scrape, harvest, or extract data in violation of third-party rights or applicable laws;
• Circumvent or attempt to disable any rate-limiting controls, authentication tokens, hardware security vaults, or access limitations implemented by Koravio;
• Use the Services to develop a competing commercial AI agent product or benchmark Koravio's performance for public competitive comparison without our prior written consent;
• Upload or transmit any malicious code, viruses, trojans, worms, or software bombs;
• Impersonate any person or entity, or falsely misrepresent your affiliation with any organization or public official.

Any violation of this Acceptable Use Policy constitutes grounds for immediate, unilateral suspension or permanent termination of your account without notice, without liability, and with no obligation to refund prepaid fees.

11. Intellectual Property Rights & Customer Data Ownership

Koravio Ownership: As between the parties, Koravio Technologies owns and retains all right, title, and interest in and to the Services, including all software code, visual designs, user interfaces, documentation, workflows, algorithms, prompts, Model Context Protocol configurations, trademarks, logos, and all intellectual property rights embodied therein.

Customer Data Ownership: As between the parties, you own all right, title, and interest in and to all proprietary data, prospect lists, customer records, and confidential documents you upload or transmit through the Services (“Customer Data”). You grant Koravio a worldwide, non-exclusive, royalty-free, limited license to access, store, process, and transmit Customer Data solely to the extent necessary to provide, secure, and maintain the Services on your behalf.

Zero Model Retraining Guarantee: Koravio will never sell your Customer Data to third-party data brokers, nor will we use your confidential customer conversations, CRM records, or email drafts to train or fine-tune public foundation AI models.

12. Fees, Invoicing, Cancellation & Non-Refundable Policy

Payment Terms: All subscription fees, custom development charges, implementation fees, and AI token utilization fees are billed in advance in accordance with your executed order form or selected web tier. All fees are quoted in Indian Rupees (INR) or United States Dollars (USD) as specified.

Strict No-Refund Policy: Except as expressly provided in a separate written Service Level Agreement executed by an authorized director of Koravio, ALL FEES PAID TO KORAVIO ARE NON-REFUNDABLE AND NON-CREDITABLE. Incurred setup costs, cloud infrastructure provisioning, and AI compute tokens are consumed immediately upon onboarding.

Account Suspension for Delinquency: If your account incurs a failed payment, disputed charge, or overdue balance exceeding seven (7) business days, Koravio reserves the right to immediately suspend access to all AI agent cadences, API endpoints, and CRM syncs until the balance is resolved in full.

Chargeback Protection & Dispute Pre-condition: You expressly agree that initiating an unverified or fraudulent credit card, debit card, or payment gateway chargeback without first submitting a formal written dispute to hello@koravio.in and allowing thirty (30) days for resolution constitutes a material breach of this Agreement. In the event of an improper chargeback, you agree to immediately reimburse Koravio for all chargeback fees, bank penalty costs, and reasonable legal expenses incurred in contesting the chargeback.

13. Governing Law, Exclusive Jurisdiction & Dispute Resolution

These Terms, their interpretation, validity, and any dispute, controversy, or claim arising out of or in connection with these Terms or your use of the Services shall be governed by, construed, and enforced in accordance with the substantive laws of the Republic of India, without regard to its conflict of law principles.

Informal Negotiation Period: In the event of any controversy or dispute, the parties agree to first attempt in good faith to resolve the matter informally for a period of at least thirty (30) days by providing formal written notice to hello@koravio.in.

Exclusive Forum & Jurisdiction: If the dispute cannot be resolved through informal negotiations, the parties irrevocably submit to the exclusive personal and subject-matter jurisdiction of the competent courts situated in Indore, Madhya Pradesh, India, and waive any objection to venue or inconvenient forum.

14. Class Action Waiver & Jury Trial Waiver

You expressly waive any right to bring or participate in any class action lawsuit, private attorney general action, or collective arbitration against Koravio Technologies, its founders, directors, or employees.

15. Force Majeure, Severability & Survival

Force Majeure: Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, pandemic, power grid failure, internet service provider outages, cloud hosting disruptions (such as AWS, Cloudflare, or Vercel outages), third-party LLM API downtime (such as OpenAI, Anthropic, or Google disruptions), cyberattacks, denial of service attacks, or sudden regulatory restrictions.

Severability: If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties, and the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired.

Survival: All provisions of these Terms which by their nature should survive termination shall survive, including without limitation Sections 3 (Disclaimer of Warranties), 4 (Anti-Spam Responsibility), 5 (Platform Risk Disclaimers), 6 (Revenue Disclaimers), 7 (OCR Disclaimers), 8 (Limitation of Liability), 9 (Indemnification), 11 (Intellectual Property), 13 (Governing Law), and 14 (Class Action Waiver).

16. Official Legal Notices & Contact Details

For formal legal notices, subpoenas, or contractual inquiries regarding these Terms and Conditions, please contact our legal and corporate governance desk: